Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track the status of your package via our delivery partner’s website or by visiting our “Track Your Order” page.

We aim to deliver your order within 5–12 business days. Delivery times may vary depending on your location. For more details, please refer to our Shipping Policy.

fter we receive and inspect your return, we will process your refund as quickly as possible.

• Refunds issued as digital gift cards are processed within 2–3 business days after approval.
  
• Refunds to your original payment method usually take 7–10 business days.
  
  You will receive an email confirmation once your refund has been processed. for more information check our Refund Policy

You may return or exchange your order within 30 days of receipt, provided the item is unworn and in its original condition. Please note that skincare products, lingerie, and jewelry cannot be returned for hygiene reasons. For full details, please see our Return Policy.

We accept the following payment methods: Mastercard, Klarna, PayPal, Maestro, Visa, Google Pay, and Apple Pay. For more information, please review our Payment Policy.

We’re sorry for the inconvenience! Please contact us within 24 hours of receiving your order at support@luna-gracelondon.com, including photos of the issue, and we’ll be happy to resolve it for you

You can reach us by email at support@luna-gracelondon.com or via the contact form on our website. We aim to respond within 24 hours.

You will often find a size chart or additional fit information on the product pages. Please refer to the size chart on the product page to find the correct size. If you’re unsure, feel free to contact our customer service team for advice.

On the product page, you can sign up to be notified when an out-of-stock item is back in stock. Simply enter your email address, and you’ll be notified as soon as the item becomes available again.

Please follow the care instructions on the label of each garment to maintain quality and fit. In general, we recommend washing garments inside out at a low temperature and avoiding the tumble dryer

We stand behind the quality of our products. If you notice any defect or issue, please contact our customer service team so we can provide an appropriate solution.

If you would like to cancel or change your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request; however, we cannot guarantee that changes can be made once the order has been placed.

We offer free shipping within the UK. For more information, please refer to our Shipping Policy.

First, please check whether the package was left with a neighbor or in a safe place around your property. If you still can’t find it, contact our customer service team and we’ll investigate this for you.

Please check your spam or junk mail folder. If you still haven’t received a confirmation after several hours, contact our customer service team so we can verify that your order was placed correctly.

The cost of returning an item is the responsibility of the customer, unless the product is defective or incorrect. In that case, we will reimburse the return shipping costs.

Yes, you can exchange an item within 30 days of receiving it, provided it is in its original condition. Please go to Register Return/Exchange or contact our customer service team to start the exchange process.

Returns requested outside the 30-day return period are assessed on a case-by-case basis. Please contact our customer service team to discuss your situation.

Once we receive your return, we aim to process it within 5 business days. You will receive an email confirmation once your return has been processed and the refund has been issued.